If you are looking for an inmate in Ontario County Jail, search this link. Here you will see a list of current inmates. When you click on the person you are looking for, you will see some of their basic information such date of birth, charges, and mugshot.

You can also call the jail at 585-396-1800, 315-781-1966 to enquire about the inmate.

You can also try the New York Statewide Inmate page to search for an inmate.

Send inmate mail to:

Inmate Name
C/O Ontario County Jail
3045 County Complex Drive, Canandiagua, NY, 14424

Only letters, money orders and approved photos will be given to inmates. Books may be sent to inmate but they must be sent directly from a distributor. Only soft back books are accepted.

All mail will be inspected by jail staff. Mail that contains any material relating to violence or nudity will be discarded.

All mail sent to an inmate at the Ontario County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard. If there is no return address, the mail will be discarded.

If you want to send money to an inmate at Ontario County Jail, you can either bring it to the jail in person, and jail personnel will apply it to an inmate account or you can use the online service, JPay.

Click here to reach JPay’s website for depositing funds. You will need to register an account, which is free to do and use a debit/credit card for the deposits.

Inmates are allowed to make phone calls from cell blocks. You may not call the jail and talk to an inmate. Ontario County Jail has contracted with CenturyLink to provide calling and account billing services to inmates. Called parties can establish and fund prepaid calling accounts by phone or internet.

Phone time is every day between 7:00 AM and 7:30 PM. Each call is a maximum of 30 minutes.

Ontario County Jail visits are all scheduled by Visitel, an outside company that facilitates visits. All visits are by video monitors that are located in the public onsite visiting area of the jail and in each housing unit.

Visitors will need to set up an account with Visitel in order to schedule a visit or by coming into the jail visiting area and using the Visitel kiosk in the Ontario County Jail lobby.

Visitors will need a state issued driver’s license or ID to complete the registration. Once a visitor is registered, they can schedule a visit with an inmate by following the prompts on the website. All visits must be scheduled 24 hours in advance of the visit.

The Ontario County Jail requires visitors to dress modestly, for both jail and online visits. Short shorts, mini-skirts, low cut blouses or low cut or sagging pants, bare midriffs, tube tops, spaghetti straps, etc. are not allowed.

Visiting hours are Monday through Friday 7:30 AM to 9:00 PM and Saturdays and Sundays from 7:30 AM to 2:30 PM.

If you have any questions, you can call Ontario County Jail at 585-396-1800, 315-781-1966.

VISITATION HOURS

• Monday

  7:30 AM to 9:00 PM

• Tuesday

  7:30 AM to 9:00 PM

• Wednesday

  7:30 AM to 9:00 PM

• Thursday

  7:30 AM to 9:00 PM

• Friday

  7:30 AM to 9:00 PM

• Saturday

  7:30 Am to 2:30 PM

• Sunday

  7:30 Am to 2:30 PM